SAP CRM – Customer Relationship Management

SAP CRM Version 7.0
Duration: 30-35hrs
Online Training – Course Content

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Course Prerequisites, Required Knowledge
• Fundamental knowledge on IT
• Fundamental Knowledge on required Functional Area.

Duration of the Course: – 30 -35 hrs
Note: Depends up on the Participant Training Session will be conducted on Week days &
Weekend.

Training Highlights:
 Real Time Instructor Led Live Online SAP Training using Strong WebEx, GoToMeeting
Software.
 SAP LIVE Server Access
 SAP Certified Trainer
 SAP Study Materials
 SAP Training with Live Examples
 SAP Training Material Support PPT s & Pdf Docs
 SAP Practical after every major topic
 SAP Tests and SAP FAQ s from interviews point of view with Project Work
 24/7 e-mail support
 Feedback from SAP training coordinators throughout the course
 Resume Preparation
 Mock Interview with our Consultant

Page 1

Solution Overview (Introduction):
 Overview of SAP ERP and SAP CRM
 Introduction to SAP CRM
 Overview of CRM 2007 Architecture
 Channel of CRM
 CRM Application
 Role in my SAP CRM
SAP CRM Web User Interface (WEB UI)
 Architecture of WEB UI
 UI Concept & UI Component Concept
 Navigation Bar & Business Roles
 UI Configuration
 Personalization
 Additional Features in Web UI
( CR100)– Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
 CRM Business Partner (BP)
 Creation of BP on Category
 Basic setting on Field grouping & No ranges
 BP Relationships
 BP Roles
 Mapping BP Classification & Account Group from R3  CRM
 Organizational Management
 Fundamentals of SAP CRM Org Structure
 Organizational Data determination
 Mapping Org Model & Enterprise Structure from R3  CRM
 Territory Management
 Hierarchy Levels, Hierarchy ID
 Assign employee to Hierarchy
 Product Master
 CRM Product Types
 Creation of Hierarchies & Categories
 Creation of Attributes & Set Types
 Mapping Product Master & Material Master from R3  CRM

Page 2

 Transaction Processing
 Transaction Processing for Enquiry, Quotation & Order
 Customization of Transaction Types
 Assignment of Item Category Determination
 Mapping Transaction Types & Sales doc Processing from R3  CRM
 Activity Management
 Business Activity / Task
 Activity Monitor
 Partner Processing
 Partner determination Procedure

 Action Profile
 Pricing Fundamental (SAP CRM)
 Configuration setting for Pricing Procedure
 Pricing fundamentals (ECC 6.0)
 Condition technique and pricing procedure determination (ECC 6.0)
 CRM Billing
 CRM Billing Fundamental (ECC 6.0)

CR300 — CRM SALES
 The Sales cycle
 Opportunity Management
 Copying control
 Process in Quotation and Order Management
 Quotation Management
 Order Management
 Special Functions in Quotation and Order Management
 Visit Planning
 Contract Management
 Status Management
 Transactions processing
 Partner processing
 Mapping Sales Transaction between SAP ERP  SAP CRM

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